Review our guidelines for returns, replacements, store credit, and refunds to understand your options if there's an issue with your order.
Returns
Due to the nature of our products, not all purchases are eligible for return.
The following items are not eligible for return:
- Food and pantry products
- Frozen or refrigerated meal packages
- Perishable products
- Digital products and downloadable content
- Online courses and workshops
- Gift cards
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within two (2) days of delivery.
Email support@motherbees.com with the subject line:
Product Issue
Please include:
- Your order number
- The product name
- A description of the issue
- Photos of the product and packaging (if applicable)
Our Customer Support team will review your request and determine the appropriate resolution.
Refunds
Refunds are generally not provided after delivery has been completed.
If we determine that a refund is appropriate, it will be issued to your original payment method.
Depending on your financial institution, refunds may take several business days to appear on your statement.
Store Credit or Replacement
When appropriate, MotherBees may offer:
- Store credit
- A replacement product
- A replacement shipment
The resolution will be determined based on the circumstances of each request.
Digital Products
Because digital products are delivered immediately upon purchase, all sales of digital products are final.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash except where required by law.