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Frequently Asked Questions
Everything you need to know about our care for mothers and little ones, from ingredients to shipping.
Simply browse our collections, add your favorite items to your cart, and proceed to checkout. You'll receive an order confirmation email once your purchase has been completed.
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible at support@motherbees.com
Once an order has been processed or shipped, we may not be able to make changes.
Please check your spam or promotions folder first. If you still can't find your confirmation email, contact us at support@motherbees.com, and we'll be happy to assist.
MotherBees ships nationwide within the United States unless otherwise stated on the product page. Some products are fulfilled by our trusted marketplace partners and may have different shipping locations or restrictions.
Shipping rates vary depending on the product, vendor, destination, and shipping method. Any applicable shipping costs will be shown during checkout.
Delivery times vary by product and fulfillment partner. Estimated shipping information is provided on each product page whenever available.
Yes. Once your order ships, you'll receive a shipping confirmation email with tracking information, if tracking is available from the carrier.
Not always. Since MotherBees offers products from multiple trusted vendors, items in the same order may ship separately and arrive on different days.
No. While we proudly offer MotherBees products, we also curate products from trusted partners and small businesses that align with our mission of supporting mothers and families.
Product ingredients, materials, sizing, and other important information are listed on each product page whenever available. If you have additional questions, please contact us before placing your order.
Some items are seasonal or available in limited quantities. If a product is out of stock, you can check back later or contact us to inquire about availability.
Return eligibility depends on the product and vendor. Please review our Return Policy for complete details before requesting a return.
We're sorry to hear that. Please contact us within a few days of receiving your order with your order number and photos of the item and packaging. We'll work with you to resolve the issue as quickly as possible.
Once a refund has been approved, it will be processed to your original payment method. Processing times vary depending on your payment provider.
You'll receive an email with access instructions after your purchase is complete. If you don't receive it, please check your spam folder or contact us.
Due to the nature of digital products, purchases are generally non-refundable unless otherwise stated or required by law.
Yes! MotherBees gift cards make a thoughtful gift for new and expecting parents.
Please refer to the terms listed on the gift card product page for details regarding expiration and usage.
No. You may check out as a guest unless otherwise required for a specific product or service.
If you have a customer account, simply log in to update your information. If you need additional assistance, please contact our support team.