GET IN TOUCH
We’re just an email away! Drop us a line at email@example.com with any questions that are not answered below. We will do our best to return your email in less than 24 hours.
WHAT IS THE DEADLINE TO ORDER?
By WEDNESDAY, 10 PM
WHERE DO YOU DELIVER?
Currently, we deliver in the Los Angeles areas. Please see our most current map.
WHEN DO YOU DELIVER?
Monday / Wednesday Overnight (12 AM - 6 AM) FREE DELIVERY
*Our overnight delivery drivers can take gate codes. All of our drivers take our clients' security very seriously. Please write in the Notes Section at check out or send us an email info(@)motherbees.com with your gate code.
WHY THE ALLERGY CHARGE?
In the MotherBees kitchen each dish is finely designed and handcrafted by our Executive Chef, and takes a good amount of time to prepare. We do understand major food allergies occur, and are happy to accommodate them. However, please know that every request requires a new batch of preparation and cooking. We charge a small fee for each of your dietary restrictions so that we can take the care and time needed to make you a beautiful, nourishing meal, especially catered to your particular needs.
WILL MY PACKAGE BE SAFE?
Once your MotherBees package is delivered to your front porch or specified area, we will confirm delivery by text and we will NOT knock unless we are instructed to. After delivery, we will not be responsible for any stolen items. Once the food leaves our facility we are not responsible for any food spoilage.
Our drivers photograph where each bag is left so we can ensure accurate delivery. At check out, please specify delivery instructions (access code, safe location to leave the bag, etc) in the notes section.
WHAT DO I DO ABOUT THE MOTHERBEES BAG, JARS, GEL PACKS?
We will pick up the MotherBees insulated bag on your next delivery day. If it is your last order, the bag is yours to keep. Please recycle glass jars, and ice packs.
ORDERING AND SUBSCRIPTIONS
WHY SHOULD I SUBSCRIBE?
First, there is not an extra monthly fee to subscribe. Second, the last thing you need to be thinking about post-birth is signing up for a meal each week. Our recurring subscription is set up for your convenience and you can skip a week or cancel your subscription by logging into your account. Additionally, subscribers receive a 5% discount off each package.
CAN I SKIP A DELIVERY ON MY SUBSCRIPTION?
Yes, in order to skip a delivery you can easily do so online by WEDNESDAY, 6PM to avoid paying for the following week. Log into your account open the Delivery Schedule tab where you will see all the upcoming deliveries. Select the delivery date you would like to receive your next package, and you’re good to go.
I WANT TO CANCEL
To cancel, simply do so by WEDNESDAY, 6PM for the following Monday and Wednesday deliveries. Log into your account and click the Subscriptions tab where you will see a ‘cancel’ button to the right of each product.
We do not offer refunds.Subscribers will be charged on the Wednesday prior to the delivery week. To pause or cancel your subscription, please email mailto: firstname.lastname@example.org before Wednesday at 6PM. For new orders or non-subscribers, Wednesday at 6PM is also the cut off time to cancel or change your order for the following week. Cancellations made after Wednesday at 6PM will result in a full charge. Gift purchases including virtual gift cards are non-refundable. Gift cards can be transferred.
CAN I ORDER IF I’M NOT PREGNANT OR A MOTHER?
Absolutely, our meals are vitalizing, balancing, and nutritious at every stage on your journey. Enjoy our food if you are recovering from illness, feeling uninspired to cook for yourself, or are looking for a hearty, healthy family meal. Partners, older children, grandparents, and support people also love to be fed by MotherBees. Order for your entire crew.
DO YOU CATER TO ALLERGIES?
We can only work with severe allergy requests at this time. Please inform us of your food allergies when you check out (using the NOTES box) and we will do our best to accommodate your needs. All of our ingredients are gluten-free, preservative-free, and we use organic, pasture-raised protein (beef, chicken, lamb, eggs). We do not use any dairy except for ghee.
WHERE IS THE FOOD MADE?
Your meals are prepped and cooked in our certified commercial kitchen.
WHERE DO YOU SOURCE YOUR INGREDIENTS?
The majority of our produce is sourced locally from California farmers. We always choose organic first — it maybe not always the prettiest produce, but it is always fresh, seasonal, delicious, and nutrient rich.
IS THE FOOD SAFE FOR MY UNBORN CHILD AND WHEN I’M BREASTFEEDING?
Yes, we specifically design our dishes with ingredients beneficial to pregnant women and mothers who are breastfeeding. Remember that everybody’s constitution is different.
WILL MOTHERBEES HELP ME LOSE MY POST-PREGNANCY WEIGHT?
It could, but our main goal is to support you in your recovery by providing food that will help keep your body and mind well and nourished. And remember, you need some body fat in order to produce healthy breast milk for your baby!
WHAT IS THE IDEAL WAY TO HEAT THE FOOD?
There are two ways:
Stove top: slide items onto a small pan, add a little water, cover if needed and warm on medium heat for 6-7 minutes
Microwave: take the lid off the BPA-safe plastic containers and heat between 2-3 minutes.
HOW IS THE FOOD PACKAGED?
All our broths are delivered in 16 oz glass mason jars. Breakfast, Lunch and Dinner are served in BPA-safe plastic containers that are microwavable and dishwasher safe.
Thank you for reading all the way through. Please email us if you have any further questions.