Frequently Asked Questions

MotherBees has carefully selected Territory Foods as our food delivery partner for their exceptional fulfillment and logistics services. This partnership allows us to offer high-quality ready-to-eat meals to families across the nation, thanks to the expertise of Territory's network of skilled chefs, food safety professionals, and trusted suppliers.

By teaming up with Territory, we are able to ensure that our healthfully curated meals reach a wider audience, enabling more families to enjoy nourishing and convenient meal options. This collaboration allows MotherBees to focus on our core strengths and continue providing the best possible experience for our customers.

Before proceeding with your order, please take a moment to review the toggle option labeled "Save With A Weekly Subscription." By selecting this option, you are opting for a recurring weekly order. Rest assured, there is no long-term commitment, and you have the flexibility to pause or skip a week whenever needed.

Once you've subscribed, your chosen meal plan will be delivered to you each week without any additional steps required on your part. However, we highly recommend reviewing your menu preferences regularly to ensure that you receive meals that align with your preferences and dietary needs. You can easily customize your meals before the order deadline, which typically closes on Thursday at 11:59 PM (local time).

Please note that for recurring orders, payment will be automatically processed after the order deadline. If you have any further questions or need assistance, feel free to reach out to our customer support team.

Depending on your location, our packaging allows for up to 12 meals per delivery, with a minimum requirement of 4 or 6 meals. This provides you with flexibility in choosing the number of meals that best suits your needs. You have the option to schedule up to 2 deliveries per week, allowing for a total of 24 meals weekly, split between Sunday and Wednesday.

When placing your order, you can select the desired quantity of meals per delivery. You have the choice of 4, 6, 8, 10, or 12 items per delivery. Simply choose the quantity that works best for you and proceed to the checkout process.

Whether you prefer a smaller or larger quantity of meals, we have options available to cater to your preferences. Our goal is to provide you with convenient and diverse meal options that meet your specific needs. Enjoy the ease and variety of our meal delivery service designed with you in mind.

Customers have the option to order up to twelve meals per delivery, with the opportunity to receive deliveries twice a week. If you are ordering for multiple people, we recommend creating individual orders for each person. This allows everyone to have their own food preferences and ensures that each person receives the desired number of meals.

Once you have placed your initial order, you can easily place additional orders by returning to our homepage. On the homepage, you will find the option to "Place New Order" at the top of your screen. Simply click on this option and follow the same steps you took when placing your first order.

By following these steps, you can easily order meals for yourself and others, customizing the selections to meet everyone's preferences and ensuring that each person receives the desired number of meals.

The majority of our meals are hand-delivered locally, ensuring that they reach you fresh and in optimal condition. However, in some cases, shipping is required for certain states. If your meals are shipped, please rest assured that they are carefully sealed and packaged to maintain their freshness during transit.

For customers who require shipping, meals are typically shipped once a week, specifically on Wednesdays. This allows for timely delivery and ensures that your meals arrive in a timely manner.

On the other hand, for customers who are eligible for local delivery, we offer the convenience of twice-weekly deliveries. You can expect your meals to be delivered on Sundays and Wednesdays, providing you with fresh and delicious meals throughout the week.

Whether your meals are hand-delivered locally or shipped to your location, our priority is to ensure that they are safely sealed and delivered to you in the best possible condition.

Rest assured that we have conducted extensive testing to ensure the freshness and quality of your meals upon delivery. However, we understand the importance of maintaining optimal temperature during transit. To provide you with peace of mind, we have included a Fresh Tag card inside your box.

Please take a moment to locate the Fresh Tag card. On this card, you will find a sticker that serves as an indicator of the temperature of your meals. We have provided a color key on the card to help you interpret the sticker's color.

If the sticker on your Fresh Tag card is green to light orange, it means that your meals are within the correct temperature range for consumption. You can enjoy these meals with confidence.

However, if the sticker on your Fresh Tag card is deep orange or red, we advise you not to consume those particular meals. We apologize for any inconvenience this may cause. We kindly request that you take a photo of the card for our records and reach out to us at meals(@)motherbees.com. Our team will assist you promptly and ensure that you receive the appropriate resolution.

Your satisfaction and safety are our utmost priority, and we appreciate your cooperation in this matter.

Our meal deliveries are scheduled for Sundays and Wednesdays each week.

For customers within our local delivery zones, your meals will be delivered on either Sunday or Wednesday, anytime between 10 am and 10 pm. You have the flexibility to choose to receive your meals twice a week or on either of these two days.

For our shipping customers, your meals will be shipped once a week, specifically on Wednesdays.

If you are located in our DC Market, please note that Sunday deliveries will be made between 10 pm on Sunday evenings and 6 am on Monday mornings. Mid-week deliveries can be expected between 10 pm on Wednesday evenings and 6 am on Thursday mornings.

To ensure a smooth delivery process, please provide detailed delivery instructions during the checkout process. This will help our delivery team ensure that your meals arrive at the desired time and location.

Your meals will be packaged in insulated boxes to maintain their freshness and temperature until you are able to retrieve them the following morning.

Please keep in mind that due to the possibility of late-night delivery hours, we may not be able to make phone calls, buzz in, or knock on your door. We appreciate your understanding and cooperation in providing accurate delivery instructions, allowing us to deliver your meals promptly and efficiently.

We sincerely apologize if your MB Meals delivery did not meet your expectations. We strive to provide the best quality and service, and we appreciate you bringing this issue to our attention. Please email us at meals@motherbees.com with photos and detailed information about what went wrong, and we will do our utmost to rectify the situation and ensure your satisfaction.

Your feedback is valuable to us, and we are committed to resolving any concerns you may have. Thank you for giving us the opportunity to make it right, and we look forward to addressing your concerns promptly.

We sincerely apologize if your meals delivery arrives incomplete. We understand how frustrating that can be. To assist us in resolving the issue, please take a photo of the label on your box and email it to us at meals@motherbees.com. Kindly include details about the missing items in your email so that we can quickly address the situation and make it right for you.

Your satisfaction is our top priority, and we appreciate your understanding and cooperation. Thank you for bringing this to our attention, and we will do our best to resolve the issue promptly.

We strive to maintain our regular delivery schedule during holidays, ensuring that our customers receive their meals as expected. In most cases, you can anticipate deliveries on our usual days of Sunday and Wednesday, even during holiday periods. However, there may be rare instances where we need to make adjustments to the delivery date.

Rest assured that if there are any changes to the delivery schedule, we will provide you with ample notice in advance. Our goal is to keep you informed and ensure a seamless experience with our service. Thank you for your understanding and continued support.

We understand that unforeseen circumstances such as inclement weather, power outages, or other events may occur that could potentially affect the timely delivery of our meals. In such situations, we make every effort to ensure that meals are delivered within 24 hours of their original targeted delivery time of Sunday or Wednesday.

If we anticipate a delay or cancellation, we will proactively communicate with our customers via email to provide updates and allow for appropriate planning. Our goal is to keep our customers informed and minimize any inconvenience caused by these external factors. Thank you for your understanding and cooperation.

Once you log in, you will be directed to your Dashboard, where you can manage your orders and make changes as needed. To modify your meals, follow these steps:

1. Select the order that you would like to make changes to.
2. Click on the "Edit Meals" option.
3. Choose your desired meals for each of your scheduled delivery days. If you have multiple delivery days, you can switch between them by clicking on the corresponding tabs at the top of the page.
4. Once you have made your selections, click on the "Save" button located at the bottom of the page.

Please keep in mind that any modifications to your menu must be made before 11:59 pm on Thursdays to ensure that your meals are delivered correctly the following week.

To skip a delivery and make changes to your order, please follow these steps:

1. Log into your dashboard.
2. Click on "Edit Meals."
3. On the right-hand side, you will see your upcoming deliveries. Find the delivery day you want to skip.
4. Remove all of the meals from that delivery day by clicking on "Empty Box."
5. Click on "Save Changes" located at the bottom left of the page.

Please note that if you previously customized your order before skipping, you will need to select your menu options again. Remember to make all edits before our order deadline, which is Thursday at 11:59pm, to ensure the changes take effect for the following delivery cycle.

To skip a week in your meal delivery, follow these steps:

1. Log in to your account and go to your Dashboard.
2. Select the order that you want to make changes to.
3. Click on "Manage Weekly Schedule."
4. Choose the option to "Skip A Week."
5. You can skip up to 4 weeks in advance. Keep in mind that you will receive a reminder email when your skips are over.
6. Click on "Save Changes" located at the bottom right of the page.

Please note that if you previously customized your order before skipping, you will need to select your menu options again. Remember to make all edits before our order deadline, which is Thursday at 11:59pm, to ensure the changes take effect for the following delivery cycle.

To update your list of Ingredients to Avoid, follow these steps:

1. Log in to your account and go to your Dashboard.
2. Select the order that you want to make changes to.
3. Look for the "Dietary Preferences" section and click on "edit."
4. Scroll down to the Ingredients to Avoid field and enter the ingredients you wish to exclude from your meals.
5. Remember to save your changes before leaving the page.

It's important to note that the more ingredients you add to your list of Ingredients to Avoid, the more it may limit your menu options. This could make it more challenging to find meals that match your preferences. If this happens, your order will be paused until you manually select your meals. We highly recommend reviewing your menu each week to ensure you receive the meals that sound most appealing to you.

If you have already customized your menu for the upcoming week, you will need to revisit your order to verify that your modifications have been applied to the selected meals.

To change your delivery address, follow these steps:

1. Log in to your account and navigate to your Dashboard.
2. Select the order that you want to make changes to.
3. Locate the "Home Delivery" section and click on "edit".
4. Click on "Edit Location".
5. Make any necessary updates or add a completely new address.
6. Remember to save your changes to ensure they are applied.

Please note that all changes for the upcoming delivery week must be made before the Thursday deadline at 11:59pm. Also, keep in mind that deliveries may occur in the evening, so providing detailed delivery instructions during the checkout process can help ensure a smooth delivery experience.

If you have any further questions or concerns, please don't hesitate to reach out.

To add a new card to your account, follow these steps:

1. After signing in, locate your initials in the upper right-hand corner of the screen.
2. Click on "Account Settings" from the dropdown menu.
3. Scroll down to find your Billing Info section.
4. Click on "Add a payment card."
5. Enter all the required billing information and ensure that you select this card as your default payment method.
6. Save your changes by clicking the red "Add Card" button.
7. The page will refresh, and you should see a banner confirming that the card has been added successfully.

To add a new card to an existing order, follow these steps:

1. Log in to your Dashboard.
2. Select the specific order that you want to make changes to.
3. Locate the "Payment Method" section and click on "edit."
4. Choose the desired payment method from the dropdown menu.
5. Save your changes to update the payment method for that order.

Please note that any modifications to billing information must be completed before the order deadline, which closes on Thursday at 11:59pm.

If you have any further questions or need assistance, feel free to reach out.

To rate your meals, follow these steps:

1. Log in to your account and hover over your initials in the upper right-hand corner of the screen.
2. Click on "Meal Feedback" from the dropdown menu.
3. You will see a list of your recent meals.
4. To provide feedback, click on the appropriate smiley or frowning face next to the meal.
5. If you give a meal a frowning face, you will be less likely to receive it in the future. To ensure you never receive that meal again, check the box in the pop-out that says "Don't send me this meal again."
6. Giving a meal a smiley face indicates that you enjoyed it, and we will continue to recommend it to you.
7. Please note that MB Meals and our chef partners carefully monitor these ratings to ensure that our meals meet our customers' standards.

By rating your meals, you help us improve our offerings and tailor them to your preferences. Your feedback is valuable to us, and we appreciate your input.

To cancel your order, please follow these steps:

1. Log in to your account and navigate to your Dashboard.
2. Select the order that you wish to cancel.
3. Click on "Manage Weekly Schedule" for that order.
4. Look for the option to "Cancel Order" and click on it.
5. Please note that if you cancel an order but decide to return at a later date, you will need to re-enter your meal preferences and dietary restrictions.
6. If you only need a temporary break, consider pausing your order for up to 4 weeks or switching to a one-time order.
7. It's important to cancel your order before our order deadline, which closes on Thursday at 11:59pm. If it's past this deadline, please reach out to our support team for further assistance.

We appreciate your understanding and hope to have you back as a customer in the future.